Technical Helpdesk Assistant

This is Guidion

We provide and innovate technical services in and around the home. Chances are you haven't heard of us before, but you've probably already had dealings with us without knowing it. For example, when you switched internet providers or when maintenance was performed on your central heating boiler. Guidion is mainly active in the telecom and energy sector. We do this on behalf of major brands such as VodafoneZiggo, T-Mobile and Comfort Partners. We are continuously renewing our services based on trends and wishes. For example, we visit customers to make smart home equipment function optimally or offer customers remote assistance (Remote). How do we do all this? By making the entire customer journey for consumers as fun and easy as possible in our own unique way. Our mechanics, or rather experts, play a major role in this. Thanks to these passionate, skilled experts (freelancers), we make around 1 million people happy with our services every year. And we are proud of that!

This is the role

As a Technical Helpdesk employee, you will provide technical support to our network. The network, also known as 'experts' visit various customers' homes on a daily basis. Every customer visit can be different and therefore technical support is essential. Not only will you help the experts by phone with technical issues, you will also support our service desk colleagues with technical questions. In addition, you will work on various projects. In short, with your technical knowledge we guarantee the quality of our services!

To recap:

• You will work on the technical expert support desk for the Telecom network
• You support technical issues in various areas (signal technical problems, damages, problems outside the house, power amplifier problems, connecting cabling, etc.).
• You will act as the technical point of inquiry for the Service Desk
• You will participate in the implementation of various projects such as rolling out e-learnings, updating the knowledge base, testing with video calls and much more

This is you

Your affinity with technology, analytical skills and operational experience within Customer Support make you the ideal person for this role. You get a lot of satisfaction out of helping people and like to get to the bottom of things. You can "level up" with different types of people and know how to keep an overview of the various issues.

What else?

• MBO/HBO working and thinking level;
• Affinity for technology: you enjoy learning all about COAX technology.
• You are sporadically available on Saturdays
• Available for a minimum of 32 hours

What you get

• An environment where entrepreneurship, attention to each other, personal development and fun are key #candoisyou #letsgrow #sharethefun #happytohelp;
• Unlimited days off; you decide what works for you;
• A nice annual training budget, Let's Grow!
• Annual profit distribution when we meet our Guidion wide goals;
• A well-settled pension with no co-payment; an important foundation that needs to be taken care of;
• Ability to work hybrid with our Amsterdam office as the central meeting place;
• A carbon neutral office! We keep our carbon footprint as low as possible and we offset the remainder through the Fair Climate Fund;
• Should you not be lucky enough to live within 9 kilometers of Guidion, we will reimburse your travel expenses. We fully promote sustainable options such as bicycle (€0.30 per km) and public transport. Coming by car? Then you get €0.19 per km;
• Several crews and clubs you can join, such as Team Green, Diversity & Inclusion, Share-the-Fun, The Bookclub, The Ringmasters and many more. Be sure to ask about these during your introductory interview :)
• And a good dose of fun and interesting activities, such as the Summer and Winter Party, the Daily, Guidion Clubhouse, Pizza, Drinks & Questions. Please read our Guidion Manifesto

Care to get acquainted?

Do you like what you have read above and do your interests, skills and competencies match the work we describe? Then let's get acquainted!
For us, only who you are and what you can do counts. Your gender, nationality, age etc. are not important at all. So feel free to leave this out on your CV, gladly! In addition, research shows that white male candidates already apply when they meet 60% of the requirements. With women, for example, it is only at 100%. Isn't that a shame? We think diversity and inclusiveness are very important. If in doubt, just apply! Together we will find out if there is a match.