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Procesmanager - Costumer & Partner (14)


Job description

This is Guidion

Let me introduce you to Guidion, the company that delivers and innovates technical services in and around your home! You may not have heard of us before, but chances are, you've already interacted with us without realizing it. For example, when you switched internet providers or when your boiler needed maintenance. We primarily operate in the telecom and energy sectors, working on behalf of big brands like VodafoneZiggo, T-Mobile, and Comfort Partners.

How do we achieve all of this? By making the entire customer journey as enjoyable and effortless as possible in our unique way. Our skilled and passionate technicians, who are independent contractors, play a significant role in this. Thanks to them, we make around 1 million people happy with our services every year, and we're proud of it!

This is the role

As technical expert manager you are responsible for the quality of our network in the field of boiler maintenance. You ensure that quality agreements with our partners are translated and guaranteed and are responsible for training and coaching. Another important part is the satisfaction and involvement of the network. You act as a beacon for questions regarding processes, systems and payments and are a listening ear and an important link between colleagues in the office and the experts.

So, what is the whole package?

  • Training network;
  • Coordinate improvement projects to increase quality;
  • Ensuring current and new quality-working agreements of our partners;
  • Support experts on work content, processes, systems and payments;
  • Represent network and secure and increase satisfaction and engagement.

Job requirements

This is you

One thing is for sure, you have extensive experience in the maintenance of boilers and have a lot of knowledge about this. You enjoy sharing this knowledge and experience and enjoy being in contact with many different people. You know how to find the balance in ensuring quality while keeping the network connected and satisfied. You are also clear and direct and because of your positive attitude the network always knows where to find you.

Anything else?

  • At least 5 years of experience as a central heating mechanic;
  • Good communication and influencing skills;
  • You have no problem being on the road a lot and having a lot of phone contact;
  • You are available for a minimum of 32 hours per week.

What you'll get joining our team:

  • A competitive salary based on your work experience

  • Flexibility to work from home and determine your own work schedule, with our office in Amsterdam as our home base

  • Unlimited vacation days (yes, you read that right!)

  • A strength-based work environment that empowers you to be your best self

  • A generous annual training budget for personal and professional development, including access to a psychologist via Open Up

  • A monthly budget for your favorite sports class

  • A yearly profit-sharing bonus when we achieve our Guidion-wide goals

  • A well-managed pension plan without any contribution from you

  • A daily fresh lunch prepared by our beloved Cheryl

  • A CO2-neutral office, where we keep our carbon footprint as low as possible and offset the remaining amount via the Fair Climate Fund

  • Reimbursement of your travel expenses if you live beyond 9 kilometers from Guidion, with a preference for sustainable transportation options like biking (€0.30 per km) and public transit. If you drive, you'll receive €0.21 per km

  • Various crews and clubs you can join, such as Team Green, Diversity & Inclusion, Share-the-Fun, The Bookclub, The Ringmasters, and more. Ask about them during your interview!

  • A good dose of fun and interesting activities, such as the Summer and Winter parties, Daily’s, Pizza, Drinks & Questions. Check out our Guidion Manifesto for more details.

Exciting, right? If you're excited about what you've read and your skills and interests align with the work we do, let's get to know each other! At Guidion, we only care about who you are and what you can do. Your gender, nationality, religion, age, etc. are not relevant to us. Leave them off your resume! Research has shown that male candidates tend to apply for jobs when they meet 60% of the requirements, while female candidates wait until they meet 100% of the requirements. That's a shame, and that's why we value diversity and inclusivity. So, if you're unsure, just apply! We'll figure out if there's a match together. Hope to hear from you soon!