Compliance en Kwaliteit Analyst (ENG)

This is Guidion

We improve the quality of life at home. We do this by ensuring that you have internet, can always take a hot shower in the evening and can easily call your aunt in New Zealand. Guidion is active in the telecom and energy sector. And after the takeover of Bleds, we now also work in healthcare. And after acquiring Bleds and MedWay, we are now also working in healthcare and providing care at home. We have a specialized mechanics-and-nurse network who work in the field, on behalf of major brands such as VodafoneZiggo, Odido and Comfort Partners. How do we do that? By making the entire customer journey for consumers as fun and easy as possible in our own unique way. As a result, we make approximately 1 million people happy with our service every year. And we are proud of that.

This is the role

As a Compliance and Quality Analyst, you are responsible for setting up and monitoring dashboards and reports that map the performance of our freelancers. You ensure the correct configuration of these reports and dashboards based on data available in Salesforce, our HOME APP, and Power BI. Additionally, you actively monitor the quality of the work and manage administrative tasks, including financial compensations and additional work. You work with various teams and contribute to process improvements within the organization.

This is the role
Dashboard and Reporting Setup

• Develop and configure dashboards and reports for monitoring freelancers.
• Integrate data from Salesforce, HOME APP, and Power BI.
• Collaborate with experts from the mentioned applications to create accurate and usable dashboards.
• Independently set up specific reports and dashboards where needed.

• Actively monitor the quality of freelancers' work based on the collected data.
• Identify deviations and quality issues and communicate these to the relevant teams.
• Initiate operational actions based on observations with Auditors and Maintenance Services Consultants.

• Work with the Operations Manager and Customer Success Manager to identify and implement process improvements.
• Contribute to developing strategies to prevent quality issues and increase efficiency.

• Handle administrative tasks related to freelancers' work.
• Manage financial compensations and additional work for freelancers.
• Ensure correct and timely processing of administrative matters.

This is you

• You have at least HBO thinking and working level.
• You are available for a minimum of 32 hours per week.
• Relevant work experience in a similar role.
• Experience in setting up dashboards and reports.
• Knowledge of quality monitoring and process improvement.
• Experience with administrative tasks and financial management.
• Proficient in using data analysis tools and software.

In addition, you have:

• Strong analytical skills and attention to detail.
• Excellent skills in data analysis and reporting.
• Experience with using Salesforce, Power BI, and other relevant software.
• Proactive and solution-oriented.
• Good communication skills.
• Ability to work both independently and in a team.

This is what we offer

• An appropriate salary in the range of €3.827,- tot €4.500,- (gross) based on your work experience.

• Flexible and hybrid working; Our office in Amsterdam is our meeting place where we like to work, have lunch and socialize together. You can work partly from home and determine your own working hours.

• Unlimited days off (!).

• 'Young children' support; in addition to working full-time, parents with young children can also opt for a 36-hour contract. This wonderful arrangement works as follows: you work four days (32 hours) and are home with your child(ren) one fixed day a week.

• An environment in which we work strength-based. A culture in which we want and can get the best out of ourselves.

• A good annual training budget for personal and professional development. You also have access to a psychologist via Open Up. #letsgrow

• A monthly budget to spend on your favorite sports class.

• Annual profit distribution when we achieve our Guidion-wide objectives.

• A well-arranged pension without a personal contribution.

• A rich, fresh lunch every day from our beloved Cheryl.

• A CO2-neutral office! We keep our CO2 footprint as low as possible and compensate the remainder through the Fair Climate Fund.

• Should you not be lucky enough to live within 9 kilometers of Guidion, we will reimburse your travel expenses. We fully promote sustainable options such as bicycle (€0.32 per km) and public transport. Coming by car? Then you get €0.23 per km.

• Various crews and clubs you can join, such as Team Green, Diversity & Inclusion, Share-the-Fun, The Ringmasters and many more.

Would you like to get acquainted?

Does what you have read above make you happy and do your interests, skills and competencies match the work we describe? Then let's get acquainted!

For us, only who you are and what you can do matters. Your gender, nationality, age, etc. is not important at all. So feel free to leave this out on your CV, if you like! In addition, research shows that white male candidates already apply if they meet 60% of the requirements. For example, in women, this is only 100%. Shame, right? We find diversity and inclusivity extremely important. So we say; when in doubt, just apply! We will find out together whether there is a match.