Customer support employee

This is Guidion

We improve the quality of life at home. We do this by ensuring you have internet, always being able to take a warm shower in the evenings, and being able to call your aunt in (New) Zealand without any effort. Guidion is active in the telecommunications and energy sectors. We have a specialized network of technicians who perform tasks at people's homes on behalf of major brands such as VodafoneZiggo, T-Mobile, and Comfort Partners. How do we do this? By making the entire customer journey as enjoyable and easy as possible in our own unique way. This results in us making approximately 1 million people happy with our service each year. And we are proud of that.

This is the role

As a Customer support employee, you will take care of scheduling appointments for modem and television installations or central heating maintenance at people's homes and be the first point of contact for customers who call in to us with questions about their installation appointment. You will also be the point of contact for our experts for technical questions regarding the installation work to be performed.

This is you

You prefer to hang on the phone all day, you are a strong communicator and don't get easily beaten off the field! You know how to answer all questions and find it important that every customer is helped perfectly. If you sink your teeth into something, we can assume that you will achieve your goal. You like to get down to business and get energy from every appointment you schedule! You are looking for a part-time job next to your studies and enjoy ending the week with your colleagues on Friday afternoons. In short, our core values 'Happy To Help' and 'Share The Fun' suit you.

What you get

• An appropriate hourly wage of €13.50;
• Flexibility in hours. You are flexible to schedule your hours to fit your study schedule...;
• An environment where entrepreneurship, attention to each other, personal development and fun are key #candoisyou #letsgrow #sharethefun #happytohelp;
• A stamp card to attend internal trainings, Let's Grow! Training is offered even outside your job responsibilities. Work and social skills that will help you in your further career...;
• Access to a psychologist via Open Up. At Guidion, we prioritize your mental health...;
• An Instagram-worthy lunch and snacks! Made by our very own Cheryl.
• A carbon neutral office! We keep our carbon footprint as low as possible and offset the remainder through the Fair Climate Fund;
• Several crews and clubs you can join, such as Team Green, Diversity & Inclusion, Share-the-Fun, The Bookclub, The Ringmasters and many more. Be sure to ask about these during your introductory meeting :);
• Party and interesting activities! Like the Summer and Winter Party, the Daily, Pizza, Drinks & Questions. Please read our Manifest.

Care to get acquainted?

Do you like what you have read above and do your interests, skills and competencies match the work we describe? Then let's get acquainted!

For us, only who you are and what you can do counts. Your gender, nationality, age etc. are not important at all. So feel free to leave this out on your CV, gladly! In addition, research shows that white male candidates already apply when they meet 60% of the requirements. With women, for example, it is only at 100%. Isn't that a shame? We think diversity and inclusiveness are very important. If in doubt, just apply! Together we will find out if there is a match.